Recent Posts

Toilet seal leak

1/11/2022 (Permalink)

Picture of a toilet detached from plumbing system Toilet seal wear and tear can cause damage to a wood subfloor.

Here at SERVPRO of Centennial Hills, we’ve seen it all and we’ve done it all. We got a call from a customer whose toilet had been leaking from the toilet seal and crept into her carpet. SERVPRO was immediately dispatched to the customer’s home. Upon arrival we noticed there was carpet in the bathroom as well as a significant majority of the house that was affected (Typically bathrooms nowadays will usually have tile, vinyl or hardwood flooring instead of carpet). We noticed the toilet was loose with little to no caulking around the base. 

Once the source of loss has been identified, it’s time to get to work! SERVPRO of Centennial Hills fired up the truck mount and began extracting any standing water or water that seeped into the carpet. Next we begin removing the carpet, carpet pad and tack strip. Once all flooring is out, we removed the toilet and noticed an old and damaged wax ring. The next course of action was to immediately treat the wood subfloor and replace the wax ring, set the toilet back into place, hook up the water supply line and put a fresh bead of caulking all around the base of the toilet to seal it. 

This loss ended up as a Category 3 due to contaminated water that had been in contact with hazardous waste instead of a fresh water source such as the toilet supply line itself. This just goes to show that the smallest, everyday details most people miss on a daily basis can end up costing the most amount of damage. With our expert team, we were able to remove contaminated materials from the customer’s home, treat the home with SERVPROXIDE for any possibly mold growth, save the subfloor and give the custom peace of mind. 

Water Mitigation

1/11/2022 (Permalink)

Servpro employee extracting water off the floor The first step in water mitigation is EXTRACTION!

Help! Help! “My house is flooded and there’s water everywhere!” 
“No need to fear, SERVPRO is here!”

Water losses are the most common form of damage found in homes and can be caused by a numerous variety of ways such as a damaged or non-sealed pipe, toilet overflow, cracks in the shower/tub, a leaking kitchen sink, etc. If someone experiences any of these types of water damages, look no further than SERVPRO of Centennial Hills.

SERVPRO of Centennial Hills will come out the same day, shut the water off, if necessary, and begin extracting standing water on property in order to limit the extent of damages. Using our high powered truck mount extractor we can suck up standing water in a matter of minutes, but it doesn’t stop there. 

Once all visible water has been extracted, we start looking for the “not so visible” details like moisture trapped inside of drywall and wooden studs with our penetrating meter. This allows us to get precise readings on the amount of water that was absorbed in the walls and structure of the property. Next we see how high up the walls the water migrated to in order to determine how high and how much of drywall needs to be removed for the drying process to begin. After all saturated materials have been removed, equipment is placed, such as air movers and dehumidifiers, to take moisture out of the air while releasing warm air with movement to ensure the maximum amount of drying is taking place.

The last step is having SERVPRO come back out to the property to conduct daily monitoring of the equipment to ensure everything that needs to be dry is dry and taken care of until we no longer need the equipment on property.

Roof Leak

1/10/2022 (Permalink)

SERVPRO air movers ducted into ceiling Ducted air movers working vigorously to get materials dry.

In the Las Vegas Valley we don’t see a whole lot of The wet stuff falling from the skies! With an average rainfall per year of 4.2 inches we receive less than almost any other location in the Country. As excited as we get when we do get showers, it can tragically wreak havoc on our roads and very dry property.  This is no exception to house roofs in the valley. A heavy downpour in a short period of time can end in near catastrophic water damage inside your home.  At SERVPRO of Centennial Hills we have 24 hours emergency service crews available to respond to any size flood damage whether it be a roof leak or broken pipe. SERVPRO of Centennial Hills will be there to assist you with our fast and always friendly Technicians with the knowledge to handle any situation you may face.  We are standing by 24hrs a day 7days a week. 702-947-0947

Serving the VEGAS STRONG!

1/10/2022 (Permalink)

Welcome to Las Vegas sign. SERVPRO of Centennial Hills on stand by 24/7.

Many see Las Vegas as the Entertainment Capital of the world and a place of great opportunity.  People of all ages share this space, bringing new ways of thinking and general gentrification to the region that continues to evolve and shape the landscape of businesses, shops, novelty locations, and industries. You can find that you can begin this journey in Las Vegas no matter what you hope to achieve. SERVPRO of Centennial Hills takes great pride in their city even if it takes stopping a toilet flood or graffiti removal.  We take each job serious to help keep our city beautiful and most importantly businesses and residential properties. If you are experiencing a tough situation with a loss give us call so we can be your ally in resolving the loss. 

Lightning storms…

12/15/2021 (Permalink)

Lightning over the Las Vegas strip Lightning storm over the Las Vegas strip.

The Las Vegas skies are no stranger to the amazing light shows that a lightning storm can bring. We found some crazy facts about lightning that we would like to share.

*Lightning can create heat three times hotter than the surface of the sun. Although lightning it self has no temperature.

* Lightning can strike the same place more than once. The Empire State Building is reportedly struck about 23 times a year.

* A single lightning bolt can strike more than one place at the same time.

* Lightning bolts are actually very thin measuring between one and seven inches in diameter.

*Lightning channels have been reported to measure as long as 90 miles.

*Florida experiences more lightning than any other state in the U.S., while Venezuela has more than anywhere on earth.

*Thunder can not exist without lightning.

*A single lightning bolt can have up to a billion volts of electricity.

* more than one billion lightning strikes hit earth each year.

Lightning shows can be beautiful to see in the night sky but can also be dangerous. Lightning is reportedly responsible for an estimated 24,000 deaths worldwide each year. Stay safe!

Plumbing failure

12/7/2021 (Permalink)

Ceiling drywall damage from plumbing leak Removed ceiling drywall to prevent falling materials.

Water Intrusion from Ceiling plumbing leak. 

There are many areas of a home that may be affected by water damage due to natural “wear and tear” that happens inside the walls that most people wont see or recognize. In this specific instance the customer contacted SERVPRO of Centennial Hills because of water beginning to flood the downstairs kitchen and into the living room.

Once we arrived on scene we shut the main water supply off from the street, which is always the “go-to” when no other water shut off can be found on property. After the water supply was shut off, we began extracting the water to get as much of it up as possible off the floor to minimize as much damage as possible. Once the water is extracted the next step is get out moisture meters to test which walls contain water inside them in order to perform one to two foot flood cuts to open up the walls and let them “breathe”. This way, with everything opened, we can see where the broken pipe was causing the leak.

The last step after extracting and demolition have occurred is to place equipment such as dehumidifiers and air-movers. This is to get any moisture out of the air and to get airflow in the affected area(s) moving to ensure the walls and flooring are dried efficiently and in a timely manner.  

Flooding within a business

12/7/2021 (Permalink)

Gallons of standing water on the floor Once the fire is out then there is standing water to deal with.

The Centennial Hills SERVPRO Team enjoys getting out to local businesses to introduce the Emergency Response Plan in the event of a major loss. This plan gives businesses the tool they need to get things back to normal when experiencing a Water, Fire, and Mold loss. 

By developing a SERVPRO Emergency Ready Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

 1. No cost assessment of your business.

 2. Takes very little time to complete and gives critical information needed in the event of an Emergency.

 3. A guide to help you safely get back into your Establishment.

 4. Establishes SERVPRO of Centennial Hills Professional as your disaster mitigation and restoration provider.

 5. Establishes a line of command for your business on who authorizes the work to begin.

 6. Provides facility engineering details of where shut off valves and electrical shut offs are.

Having a Emergency Ready plan in place empowers you to have complete control during a chaotic moment and the best SERVPRO team at your finger tips. 

The Performers!

12/2/2021 (Permalink)

Picture of SERVPRO of Centennial Hills staff SERVPRO of Centennial Hills Team

Generally we spend as much time with our co-workers as we do with our families. At SERVPRO of Centennial Hills we are one big family and we treat each client as family as well. 

Kevin, our franchise owner, is not only highly trained in restoration and mitigation with multiple certifications but also has over 20 years experience working with insurance companies.

Tristan is one of our dedicated members of management. As an IICRC Certified Water Technician he leads his crew with confidence to get the job done right.

Trystan, Austin and Petr our production technicians, bring a variety of skills and experience to the table. They are vital members of the team.

Jessica is our office & HR Administrator, with her 6 plus years of insurance experience she is able to affectively handle communications with the insurance adjusters and the clients.

SERVPRO of Centennial Hills team members are available for your needs 24 hours a day, 7 days a week.

Complete devastation

12/2/2021 (Permalink)

Club house on fire at golf course A fire in your home can be devastating

A fire in your home is a scary thought but it also a possibility for anyone. Fires spread quickly and leave only a few minutes for families to escape. Families should have a safety plan in place and practice it to be sure everyone in the home knows what to do in case of a fire.

The National Fire Protection Association gives the following tips in creating an escape plan:

  • Pull together everyone in your household and make a plan. Walk through your home and inspect all possible exits and escape routes.  Households with children should consider drawing a floor plan of your home, marking two ways out of each room, including windows and doors. Also, mark the location of each smoke alarm.
  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home. 
  • When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.
  • Choose an outside meeting place a safe distance in front of your home where everyone can meet after they've escaped. 
  • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.
  • If there are infants, older adults, or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency
  • If windows or doors in your home have security bars, make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.
  • Tell guests or visitors to your home about your family's fire escape plan. When staying overnight at other people's homes, ask about their escape plan. If they don't have a plan in place, offer to help them make one. This is especially important when children are permitted to attend "sleepovers" at friends' homes.
  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

Your first line of notification is the fire alarms, practice regular maintenance on smoke detectors. Review your plan often and make changes as needed. 

Residential Flood Zone

12/1/2021 (Permalink)

Residential home with active flooding Local homeowners worst nightmare

Flood damage can be devastating for homeowners and restoring normality after water damage is no easy task. Las Vegas residents have seen the massive flooding in the valley, cars being swept away, and rescue mission from first responders but what we don't always see is the damage done to the homes after the flood. SERVPRO of Centennial Hills has some tips for those that live in known flood zones or even for those who want be proactive in safeguarding their property.

  • During stormy weather conditions, lock all doors and windows
  • Place sandbags around door and window openings: keep sandbags in your garage or storage to be prepared for these occasions
  • Collect other emergency materials like buckets, plywood, waterproof plastic sheeting, duct tape, and shovels
  • Listen out for flood alerts in your area
  • Run through an emergency procedure with your family – plan what you will do and where you will go if a flood hits
  • Ensure everyone in the house knows how to shut off utilities in an emergency
  • Store your important documents and valuable items in a secure, high location – like a secure water-tight safe stored on top of a wardrobe, or in the highest point of your house
  • Install flood-proof doors in your home (or at least the outside doors) to prevent all possible water from entering the property.

We hope these tips have helped you prepare for future floods, whether you reside in Vegas or elsewhere. Remember to keep safe and seek shelter on high ground as soon as possible during flooding.